Returns & Refunds

In short: you have 30 days to send your order back to MyBearBrick.de, free of charge. We email you a pre-paid DHL return label and refund the full purchase price, including the original shipping cost.

At a glance

• 30-day return window from the day you receive the figure – 16 days more than the law requires.
• Free returns with a pre-paid DHL label that we send to you.
• Full refund of the purchase price, including what you paid for delivery.
• Refunded within 14 days to the same payment method you used.
• No reason needed. A Bearbrick you simply don’t love is reason enough.

How to send something back

1. Get in touch – email [email protected], call +49 711 84940172, or use the chat on this site. Please quote your order number.
2. We email you a pre-paid DHL return label.
3. Pack the figure the way it reached you: in its original Medicom Toy box, inside a sturdy outer carton. That protects the collectible on its way back.
4. Stick the label on the parcel and drop it off at a DHL branch or Packstation.

Once your return arrives we check it and refund you, usually within two to three working days.

Conditions of the voluntary 30-day return

So that we can offer the figure as new again, it should be complete and in the condition you received it, including the original packaging, the certificate and any inserts. Unpacking and inspecting it is of course fine.

These conditions apply only to our voluntary return policy, which goes beyond what the law requires. Your statutory right of withdrawal is not affected – it applies independently and is set out below.

Damaged or faulty items

If your Bearbrick arrives damaged or turns out to be faulty, contact us directly, ideally with a photo. We sort it out without fuss and either replace the item or refund you. Separately from our return policy, the statutory warranty of two years from receipt of the goods applies.

Statutory right of withdrawal

The following is a translation of our German withdrawal notice. In case of any discrepancy, the German version is the legally binding one.

Withdrawal notice

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us

Zaiser Art GbR
Gabriele-Münter-Str. 22
73760 Ostfildern
Germany
Phone: +49 711 84940172
Email: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

– End of the withdrawal notice –

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To
Zaiser Art GbR
Gabriele-Münter-Str. 22
73760 Ostfildern
Germany
Email: [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

Any questions?

Email us at [email protected] or call +49 711 84940172. We are happy to help.