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Orders received by 2:00 PM on weekdays (11:00 AM on Saturdays) will be shipped the same day via DHL. Delivery within Germany typically takes 1 to 2 business days, to other EU countries 2 to 4 business days, and to the United Kingdom 3 to 5 business days. You will always receive a tracking number so you can check the status of your delivery at any time.

We offer free shipping within the European Union for orders over €75. For orders below this amount, we charge a flat shipping fee of €4.90 for deliveries within Germany and €7.90 for other EU countries. For UK customers, the shipping fee is GBP 10.00 with a minimum order value of GBP 140.00. We cover all customs duties and import taxes for you.

Your satisfaction is important to us. If, contrary to expectations, you don't like a Bearbrick or it's damaged, you have a 30-day free return policy. Simply contact us by phone, email, or chat, and we'll send you a prepaid DHL return label. Once we receive your return, we'll, of course, refund the full purchase price, including any shipping costs.

For all Bearbricks 200% and larger (including 100%+400% sets), we at Zaiser Art Gallery issue an additional Certificate of Authenticity for your records. This underscores our commitment and conviction to offering only genuine Medicom Toy products.