Shipping & Returns
In short: every order ships with DHL from our warehouse in Germany, always with a tracking number. From €75, delivery within Germany and to the EU countries we serve is free. And if a figure turns out not to suit your collection, you have 30 days to send it back at no cost.
At a glance
- Same-day dispatch for orders placed by 2:00 pm Monday to Friday, or by 11:00 am on Saturday.
- Free from €75 to Germany and our EU delivery countries; below that, from €4.90.
- Delivered in 1–2 working days within Germany and 2–4 across the EU.
- A tracking number for every parcel, so you can follow it to your door.
- No extra charges at the border: for the UK, the USA and Canada we cover customs duty and import taxes.
- Free 30-day returns with a prepaid DHL label.
Delivery countries, costs and times
The table shows what shipping costs to every country we deliver to. These are exactly the amounts the checkout charges. Free shipping is based on the value of the goods in your order after any voucher.
| Delivery country | Shipping | Free from | Delivery time after dispatch |
|---|---|---|---|
| Germany | €4.90 | €75 | 1–2 working days |
| Denmark, France, Ireland, Italy, Luxembourg, Netherlands | €7.90 | €75 | 2–4 working days |
| Sweden | €8.90 | €75 | 2–4 working days |
| United Kingdom | €11.90minimum order €165 | not offered | 3–5 working days |
| Canada, USA | from €26.49by parcel weight | not offered | 5–10 working days |
Delivery times count from the day your parcel leaves our warehouse. Working days are Monday to Saturday, excluding public holidays.
Why not every EU country?
Since 12 August 2026 the EU Packaging and Packaging Waste Regulation (PPWR) has applied. It requires online retailers to appoint an authorised representative in every EU country they deliver to, who registers their packaging there. Until that is in place for a country, we can’t ship there, so for now we deliver to the countries in the table and add more as each one is ready. Is your country missing? Drop us a line and we’ll tell you where things stand.
USA and Canada: priced by weight
For parcels to North America, DHL charges by weight. You’ll see the exact amount at checkout before you pay.
| Parcel weight | Shipping |
|---|---|
| up to 2 kg | €26.49 |
| up to 5 kg | €47.99 |
| up to 10 kg | €77.99 |
| up to 20 kg | €142.99 |
| up to 30 kg | €207.99 |
Parcel weight = the figures in their original boxes, plus 0.3 kg for the shipping carton and padding.
As a guide, a single 100% or 400% figure almost always falls into the first band. A 1000% figure weighs around 6.5 to 8 kg packed, which puts it in the band up to 10 kg. Orders over 30 kg won’t fit into a single parcel; get in touch and we’ll find a way.
Customs and import charges
The United Kingdom, the USA and Canada are outside the EU. We handle customs clearance for you and pay the duty and import taxes ourselves, so nothing more is due when your parcel arrives. Orders to the United Kingdom have a minimum order value of €165.
Dispatch and packaging
Orders that reach us by 2:00 pm Monday to Friday, or by 11:00 am on Saturday, are handed to DHL the same day. Anything later goes out on the next working day. If you pay with cryptocurrency, the clock starts once the payment is confirmed.
Every figure stays in its original Medicom Toy box, which we pack with padding inside a sturdy shipping carton. For many collectors a flawless box is part of the piece. As soon as your parcel is on its way, we send you the DHL tracking number.
Pre-ordered figures ship as soon as they arrive with us. You’ll find the expected release month on our Pre-Orders page.
Collection in Ostfildern
If you live near Stuttgart, you can collect your order from us free of charge: choose “Pickup” at checkout. It’s usually ready within about two hours; please arrange a time with us by phone or email first.
Zaiser Art GbR
Gabriele-Münter-Str. 22
73760 Ostfildern
Germany
Delivery to a Packstation
Within Germany we also deliver to DHL Packstations and post offices. Enter “Packstation” and the station number in the street field, and your DHL Postnummer in the second address line. Large figures such as 1000% won’t fit into a Packstation locker, so a home address is the better choice for those.
If something goes wrong in transit
We carry the risk while your parcel is in transit. If it arrives damaged or goes missing, let us know: we’ll send a replacement if the figure is still available, or refund the purchase price. If the box is visibly damaged, a few photos before you open it, or a note from the courier, help us settle things with DHL faster. Your rights don’t depend on it.
If you spot a mistake in your delivery address after ordering, tell us straight away. As long as the parcel hasn’t left, we can change it.
Returns
You have 30 days from receipt to return your order, no reason needed. We email you a prepaid DHL return label, and once the return reaches us we refund the full purchase price, including the original shipping cost.
The step-by-step return process, the conditions and your statutory right of withdrawal are set out on our Returns & Refunds page, together with the model withdrawal form.
Questions about your delivery?
Email [email protected], call +49 711 84940172, or use the chat at the bottom right of this page.
