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Order before 2:00 pm on a weekday, or before 11:00 am on a Saturday, and it goes out with DHL the same day. From there, reckon on 1 to 2 working days inside Germany, 2 to 4 for the rest of the EU, 3 to 5 for the United Kingdom, and 5 to 10 for the USA and Canada. A tracking number reaches you either way, so you can follow the parcel rather than wonder about it.

Nothing, on orders from €75 within Germany and to the EU countries we deliver to. Below that the flat rate is €4.90 within Germany and from €7.90 elsewhere in the EU. Orders to the United Kingdom ship for €11.90 and start at €165, and the USA and Canada are priced by parcel weight from €26.49. For those three, customs duty and import tax are settled by us, so nothing further is charged when the parcel arrives. Every rate is listed on our Shipping & Returns page.

Send it back. You have 30 days, and the return costs you nothing: message us by phone, email or chat and a prepaid DHL label comes back to you. Once the figure reaches us we refund the full purchase price, and that includes whatever you paid for shipping in the first place.

At 200% and above — 100%+400% sets included — Zaiser Art Gallery issues a separate certificate of authenticity for your records, on top of the manufacturer packaging. We stock nothing but genuine Medicom Toy, and the certificate is how we put that in writing.